Dear Valued Customer
On December 24th 2018, a new customs area was created for Berth 27 called BGT Customs Area. The timing was not as per BGT’s request but upon announcement from the Government we needed to move ahead.
In the first two weeks of the start-up phase, there were some unfortunate challenges whereby the usual superior BGT service and client support was, in some cases, not up to our standard.
We have taken this up at the highest level and discussed all the areas where the New Customs Area was not meeting our clients’ expectations and requirements. We are now pleased to advise all issues have been resolved and going forward the BGT Customs Area will be an efficient and fully customer-focused area.
From 12th January 2019, BGT Berth 27 Customs Area is now fully aligned at procedural level with all the other customs areas in the other terminals in Umm Qasr.
Further to this, BGT Customs will be adding an even more superior service with the target that all import cargo will be released within 48 hours after vessel departure, and as such sincerely committed to providing fully focused customer service.
For any clients who need more clarification, please contact BGT so we can assist you in a smooth service while using BGT.
Yours sincerely,
Basra Gateway Terminal